Privacy policy

At Gems by G, your trust means everything to us. We are committed to protecting your personal information and ensuring a secure, enjoyable shopping experience. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, shop with us, or communicate with our brand.

1. Information We Collect

We may collect the following details when you place an order, subscribe, or contact us:

  1. Name
  2. Email Address
  3. Phone Number

This information helps us process your order and stay connected with you.

2. How We Use Your Information

We use your information to:

  1. Process and confirm orders
  2. Deliver customer support and order updates
  3. Improve your browsing and shopping experience
  4. Send marketing messages (with your consent)
  5. Understand website performance through analytics

We never sell or rent your personal data to third parties.

3. Third-Party Services

We may share necessary information with trusted third-party providers to help us operate our business, including:

  1. Payment gateways
  2. Analytics tools
  3. Social media marketing platforms

These third parties are allowed access to information only to perform services on our behalf and are required to protect it.

4. Cookies & Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to:

  1. Understand browsing activity
  2. Enhance website performance
  3. Personalize your experience

Cookies do not reveal personal data. You can disable them anytime via your browser settings.

5. Shipping Providers

To deliver your order, we may share:

  1. Your Name
  2. Delivery Address
  3. Phone Number

Shipping companies use this information solely for delivery purposes.

6. Data Retention

We retain your personal information only as long as:

  1. Necessary to complete your purchase
  2. Required to provide customer support
  3. Needed to fulfill legal, tax, or accounting obligations

Once data is no longer required, it is securely deleted or anonymized.

7. Marketing Communications

With your permission, we may contact you to:

  1. Share promotions and exclusive offers
  2. Announce new collections and updates

You may unsubscribe at any time via the email link or by contacting us directly.

8. Payments & Security

We accept secure online payments processed through trusted payment providers.

  1. Payment information is encrypted
  2. We do not store your card details
  3. We implement safety measures to protect your personal data

9. International Access

Although our business operates from Egypt, we serve customers worldwide. By using our website, you agree that your information may be processed securely in locations where we operate or store data.

10. Your Rights

You have the right to:

  1. Request access to your personal data
  2. Update or correct your information
  3. Request deletion of your data
  4. Opt out of marketing communications

To exercise any of these rights, please contact us.

11. Law Compliance

We handle your information in accordance with applicable privacy and data protection laws. By using our website, you acknowledge and agree to the practices described in this policy.

12. Contact Us

If you have any questions about this Privacy Policy, feel free to contact us:

Email: gemsbyg25@gmail.com
 Phone: 01016324131

13. Policy Updates

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.