Shipping policy

1. Order Processing Time

All orders are processed within 5–10 business days.
 Processing time does not include weekends or holidays.

If we experience high order volume or require additional time to prepare your order, we will notify you promptly.

2. Local Shipping (Egypt)

We offer delivery across Egypt through trusted courier services.

  1. Delivery time: 3–10 business days
  2. Shipping cost: Displayed at checkout

Delivery times may vary depending on your location.

3. International Shipping

We ship worldwide using reliable international carriers.

  1. Delivery time: 15–30 business days
  2. Shipping cost: Displayed at checkout based on destination

Please note:

  1. Customs clearance may cause delays beyond our control.
  2. Any customs duties, import taxes, or charges are the customer's responsibility.

4. Shipping Confirmation & Tracking

Once your order has been shipped:

  1. You will receive a shipping confirmation
  2. Tracking information will be provided if available

5. Incorrect Shipping Details

Please ensure that all shipping details are correct before checkout.

  • Gems by G is not responsible for delays or undelivered packages caused by incorrect or incomplete addresses.

6. Delivery Issues & Delays

We work closely with our courier partners, but external delays may occur due to:

  1. Weather conditions
  2. Customs procedures
  3. Logistics interruptions

These situations are outside our control, and we appreciate your understanding.

7. Lost or Damaged Packages

In the rare case of a lost or damaged shipment:

  1. We will support you in contacting the courier service
  2. Replacement or compensation will be assessed on a case-by-case basis

Please contact us immediately with your order number.

8. Order Changes or Cancellation

If you need to update your order or shipping address, please contact us within 12 hours of placing the order.

After the order has been shipped, changes or cancellations are no longer possible.

9. Contact Us

If you have any questions about shipping, please reach out:

Email: gemsbyg25@gmail.com

 Phone: 01016324131